Refund and Returns Policy

Last Updated: 01 August 2026

At M.A. Safety Stores, we are committed to providing high-quality road safety, industrial safety, fire safety, and traffic management products. Customer satisfaction is important to us, and we strive to ensure every order reaches you in perfect condition.

This Refund & Returns Policy explains the conditions under which cancellations, returns, replacements, exchanges, and refunds are accepted. By placing an order with M.A. Safety Stores, you agree to the terms outlined below.

1. Order Cancellation Policy

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched from our warehouse, cancellation requests cannot be accepted.

If an order is successfully cancelled before dispatch, a full refund will be initiated.

Refunds are processed using the original payment method whenever possible.

Refunds are generally initiated within 2 business days, while the credited amount may reflect in your account within 5–10 business days, depending on your payment provider or bank.

2. Eligible Returns

Returns are accepted only under the following circumstances:

• Product received is damaged during transit.
• Product has a manufacturing defect.
• Incorrect product supplied.
• Product received does not match the confirmed order.
• Essential accessories or parts are missing.

All return requests are subject to inspection and approval by M.A. Safety Stores.

3. Non-Returnable Products

If your order arrives damaged, missing, or incorrect, please contact our Customer Care team within 24 hours of receipt at contact@masafetystores.com or WhatsApp at +91-9831440852.

• Change of mind.
• Wrong product selected by the customer.
• Product no longer required.
• Used, installed or damaged products after delivery.
• Products damaged due to misuse, negligence or improper installation.
• Custom manufactured or made-to-order products.
• Clearance or special order items.
• Fire safety products where seals have been broken (unless defective).
• PPE or safety products that have been used after delivery.

4. Return Request Window

Eligible return requests must be submitted within 7 calendar days from the date of delivery.

Visible transit damage should preferably be reported within 24 hours of receiving the shipment to facilitate a faster resolution with our logistics partners.

Requests received after the applicable period may not be eligible for return or replacement.

5. How to Request a Return

To initiate a return, please contact our Customer Support Team with the following information:

• Order Number
• Invoice Copy
• Product Name
• Reason for Return
• Clear photographs of the product
• Photographs of the packaging
• Unboxing video (mandatory for damaged, missing or incorrect products)

Requests can be submitted via:

Email: contact@masafetystores.com

Phone / WhatsApp: +91 98314 40852

6. Return Shipping Responsibility

If the return is approved because:

• the product is defective,
• the product was damaged during transit,
• the wrong product was supplied, or
• the error occurred on the part of M.A. Safety Stores,

we will arrange the return pickup or bear the applicable return shipping charges. Customers will not be charged return shipping for approved defective, damaged, or incorrectly supplied products.

If the return request is found to be outside the scope of this policy or the issue is not covered after inspection, the return may be declined or the customer may be responsible for the return shipping charges.

7. Inspection of Returned Products

All returned products undergo a quality inspection upon arrival at our facility.

Products should be returned in their original condition along with:

• Original packaging
• Accessories
• Labels
• Manuals
• Warranty cards (if applicable)
• Invoice copy

Refunds, replacements, or exchanges will only be approved after successful inspection.

8. Replacement & Exchange Policy

Where applicable, M.A. Safety Stores may offer:

• Replacement of the defective product,
• Exchange with the correct product,
• Replacement of missing parts or accessories, or
• Refund where replacement is not possible.

Replacement products are dispatched subject to stock availability.

9. Refund Policy

Once the returned product has been received and approved after inspection, refunds will be initiated within 2 business days.

Depending on your payment provider, the refund amount generally reflects within 5–10 business days.

Refunds will normally be issued through the original payment method.

For offline payments or bank transfers, customers may be requested to provide valid bank account details.

Shipping charges, installation charges, and other service charges may not be refundable unless the return is due to an error by M.A. Safety Stores.

10. Damaged or Incorrect Products

If you receive:

• a damaged product,
• an incorrect product,
• an incomplete shipment,
• or a product with manufacturing defects,

please contact us immediately with supporting photographs and the mandatory unboxing video.

After verification, we will arrange pickup, replacement, repair, or refund, depending on the nature of the issue.

11. Products Damaged After Delivery

Products damaged due to:

• improper installation,
• misuse,
• accidents,
• negligence,
• unauthorized modifications,
• improper storage,

are not eligible for return, replacement, or refund.

12. Store Credit (If Applicable)

In certain situations where a monetary refund is not possible or mutually agreed upon, M.A. Safety Stores may issue Store Credit for future purchases.

Store Credit may be subject to validity conditions communicated at the time of issuance.

13. Documentation Required

To process any return, exchange, or refund request, customers may be required to provide:

• Order Number
• Invoice
• Product photographs
• Packaging photographs
• Unboxing video
• Description of the issue

Failure to provide the requested documentation may delay or affect claim approval.

14. Force Majeure

M.A. Safety Stores shall not be liable for delays in processing returns or refunds caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government restrictions, or other unforeseen circumstances.

15. Final Decision

All return, replacement, exchange, and refund requests are subject to verification and approval by M.A. Safety Stores.

We reserve the right to approve or reject any claim if it does not comply with this policy or if fraudulent activity is suspected.

16. Contact Information

M.A. Safety Stores

39, Strand Bank Road, Chota Gali,

Fairley Place, B.B.D. Bagh,

Kolkata – 700001

West Bengal, India

Phone: +91 98314 40852

Email: contact@masafetystores.com

Website: https://masafetystores.com