Terms & Conditions

Last Updated: 01 August 2026

Welcome to MA Safety Stores (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website (www.masafetystores.com) and the purchase of products offered through our online store.

By accessing, browsing, or placing an order through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping & Delivery Policy, and Refund & Returns Policy.

If you do not agree with these Terms, please do not use this website.

1. About MA Safety Stores

MA Safety Stores is an Indian supplier of road safety, industrial safety, fire safety, traffic management, parking safety, personal protective equipment (PPE), workplace safety products, and related accessories.

Business Address

39, Strand Bank Road,
Chota Gali, Fairley Place,
B.B.D. Bagh,
Kolkata – 700001
West Bengal, India

Website

www.masafetystores.com

Email

contact@masafetystores.com

Phone

+91 98314 40852

2. Eligibility

By using this website you confirm that:

• You are at least 18 years old.
• You have the legal authority to enter into binding agreements.
• The information you provide is accurate and complete.
• You will use this website only for lawful purposes.

We reserve the right to refuse service to anyone who violates these Terms.

3. User Accounts

Customers may place orders either as registered users or, where available, as guest users.

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials.
• Restricting unauthorized access to your account.
• Keeping your contact information updated.
• All activities performed under your account.

MA Safety Stores reserves the right to suspend or terminate accounts involved in fraud, abuse, misuse, or violations of these Terms.

4. Products & Product Information

We make every effort to ensure that product descriptions, specifications, images, dimensions, pricing, and availability are accurate.

However:

• Product images are for illustration purposes only.
• Actual product colour, finish, branding, or packaging may vary slightly from the images displayed.
• Manufacturers may update specifications without prior notice.
• Dimensions and weights are approximate unless otherwise stated.
• Product availability is subject to stock.

We reserve the right to modify, discontinue, replace, or update any product without prior notice.

5. Pricing

All prices displayed on this website are in Indian Rupees (INR).

Where applicable:

• GST is charged as per Indian tax regulations.
• Shipping charges are calculated separately unless otherwise stated.
• Promotional pricing is valid only during the advertised period.

If a pricing error occurs due to technical issues or human error, MA Safety Stores reserves the right to cancel the affected order and issue a full refund.

6. Orders & Acceptance

Submitting an order does not constitute acceptance.

An order is considered accepted only after:

• Payment is successfully verified (for prepaid orders), and
• The order is processed and confirmed for dispatch.

We reserve the right to cancel or refuse any order due to:

• Product unavailability
• Pricing errors
• Fraud prevention
• Suspicious transactions
• Incorrect customer information
• Delivery restrictions
• Technical issues

If payment has already been received, the amount will be refunded to the original payment method.

7. Payments

We currently accept payment through:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets (where available)
• Cash on Delivery (selected products and serviceable locations only)

Payments are processed through secure third-party payment gateways.

MA Safety Stores does not store customers’ banking credentials or card information.

Failed or incomplete payments will not result in order confirmation.

8. Shipping & Delivery

Shipping, dispatch timelines, courier services, delivery estimates, shipping charges, and order tracking are governed by our Shipping & Delivery Policy.

Delivery timelines provided on the website are estimates and may vary due to:

• Weather conditions
• Public holidays
• Transport disruptions
• Remote delivery locations
• Government restrictions
• Courier operational delays
• Events beyond our reasonable control

9. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

MA Safety Stores reserves the right to cancel orders due to:

• Stock shortages
• Pricing errors
• Payment verification failure
• Suspected fraudulent activity
• Incorrect product listing
• Compliance requirements

Refunds for approved cancellations will be processed according to our Refund & Returns Policy.

10. Returns, Replacements & Refunds

Returns, replacements, exchanges, and refunds are governed exclusively by our Refund & Returns Policy.

Customers are encouraged to review that policy before placing an order.

11. Inspection Upon Delivery

Customers are advised to inspect all deliveries immediately upon receipt.

If any shipment appears:

• Damaged
• Tampered
• Incomplete
• Incorrect

please notify our Customer Support Team within the timeframes mentioned in our Refund & Returns Policy.

Failure to report visible damage within the specified period may affect claim eligibility.

12. Heavy & Industrial Products

Certain products including, but not limited to:

• Traffic Barriers
• Speed Breakers
• Rubber Barricades
• Hydrants
• Traffic Islands
• Large Safety Equipment

may require:

• Surface transportation
• Additional handling time
• Mechanical unloading equipment
• Customer-provided labour or unloading assistance

Delivery charges for oversized or bulk orders may vary depending on product dimensions, weight, destination, and logistics availability.

13. Warranty

Manufacturer warranties apply only where specifically mentioned on the product page.

Unless otherwise stated:

• MA Safety Stores does not provide additional warranties beyond those offered by manufacturers.
• Warranty claims are subject to manufacturer inspection and approval.
• Damage caused by misuse, improper installation, modification, accidents, negligence, or normal wear and tear is not covered.

14. Customer Responsibilities

Customers agree to:

• Provide accurate billing and shipping information.
• Ensure someone is available to receive deliveries.
• Inspect shipments upon delivery.
• Use purchased products according to manufacturer guidelines and applicable safety standards.
• Maintain accurate account information.

Customers are responsible for complying with all applicable local laws regarding the installation and use of safety equipment.

15. Intellectual Property

All content available on this website, including but not limited to:

• Logos
• Product descriptions
• Images
• Graphics
• Documents
• Catalogues
• Icons
• Videos
• Website design
• Source content

is the intellectual property of MA Safety Stores or its licensors.

No content may be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written permission.

16. Prohibited Uses

Users agree not to:

• Violate applicable laws.
• Submit false orders.
• Attempt unauthorized access.
• Introduce malware or malicious code.
• Copy website content without permission.
• Scrape product data.
• Disrupt website functionality.
• Misuse customer accounts.
• Engage in fraudulent activities.

Violation of these Terms may result in immediate account suspension and legal action.

17. Limitation of Liability

To the maximum extent permitted by law, MA Safety Stores shall not be liable for:

• Indirect damages
• Consequential losses
• Loss of profits
• Business interruption
• Delay in delivery caused by third parties
• Installation errors
• Improper product usage
• Loss arising from events beyond our reasonable control

Our total liability relating to any order shall not exceed the amount paid for that order.

18. Force Majeure

MA Safety Stores shall not be held responsible for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Earthquakes
• Pandemics
• Government restrictions
• Labour strikes
• Transportation disruptions
• Power failures
• Internet outages
• Supply chain interruptions

19. Third-Party Services

Our website may integrate or link to third-party services including:

• Payment gateways
• Courier partners
• Logistics providers
• Social media platforms
• Manufacturer websites

MA Safety Stores is not responsible for the content, privacy practices, or services provided by these third parties.

20. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described in that policy.

21. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal.

22. Changes to These Terms

MA Safety Stores reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

The latest version will always be available on this page, and continued use of the website after updates constitutes acceptance of the revised Terms.

23. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

MA Safety Stores

39, Strand Bank Road,
Chota Gali, Fairley Place,
B.B.D. Bagh,
Kolkata – 700001,
West Bengal, India

Phone: +91 98314 40852

Email: contact@masafetystores.com

Website: https://masafetystores.com

Business Hours: Monday–Saturday, 10:00 AM – 7:00 PM (IST)